This assignment provides information about different leadership and management styles, personal qualities of an effective leader and manager and how it can be used in different context. In addition to this the role of strategic planning and change management in the organization. Further more quality management and importance of quality management in the success of the organization. And how organizational development has occurred in the selected organization, change models used, its impacts on the business (positive and negative) and how the roles of leaders and managers are important for the change development. Moreover, reflect on different theories related to the organization and conclusion of the assignment.
Introduction of the Organization
Nestle is considered as a great supplier of food and drink products. Headquarter of the company is situated in Vevey, Switzerland. The company offers a wide range of dairy products, coffees and chocolates and also the company provides a variety of bakery and confectionary items. The famous products of the company are kit Kat, crunch, Nescafe. The company is a multi-national company that has a leading global food business. Nestle is present in more than 100 countries with more than 276,000 employees globally. There are many milk products that are available to the consumers. The main focus of the company is on enhancing the satisfaction level of the consumers and attracts them towards the products that are introduced in the market. It is seen that the company owns more than 8500 brands and also offers a variety of products to the consumers. The company has given focus on offering quality services and also takes into consideration the needs and wants of the consumers. More than 456 factories are established over 80 countries with its headquartered in Switzerland. Nestle was formed in 1905 by the union of the Anglo swiss milk company, established in 1866 by brothers George page
and Charles page. The company grew significantly during the first world war and again Second world war, increasing its charities beyond its early condensed milk and infant formula products.
Nestle system and Organizational Structure
A company’s Organizational chart classically demonstrates relations amongst people with an organization. Such relations strength comprises managers to sub – workers, directors to managing directors, chief executive officer to various departments, and so forth. When an organization chart grows too large it can be dripped into smaller charts for separate departments within the organization.
4572069024500Nestle has a Board of Directors, led by chairman Peter Brabeck-letmathe, who was the former Nestle CEO. There are 14 members of the Board of Directors.
Theories are an important part of every organization. Each and every organization takes into consideration few theories through which they can conduct their activities in an effective manner. Nestle takes into several theories that have improved the operation of the business and given success in the market. Organization development is dependent on the theories that are considered by an organization to survive in the market. Nestle gives main focus on the enhancing the employee’s motivation so that the responsibilities that are allocated to an individual can be conducted in a proper way. To survive in the market, it is important that the organization have an efficient workforce, and then only the organization can easily achieve the goals and objectives (Cummings & Worley, 2014).
To manage the change the company should also give emphasis on Lewin’s change management theory. It is considered as the most important model to understand the organizational change. The first stage is unfreezing. In this the company should give focus on change that is about to happen. The change is essential for the organization so that the organization can develop in an effective manner. The change should be taken into a positive manner, so that the motivation level of the employees can be enhanced. This stage is related to moving the organization towards the motivation for change. The next stage is change or transition in which the change should be formulated by the organization. The process is known as transition. This stage is considered as the most important as it is terrible and undefined. The period in which change is applied is more difficult, as people are about the change. So, it is vital that the organization should deliver effective training and to understand the change and the benefits related with it. Third stage is connected with refreezing. This stage gives emphasis on creating stability after the changes that are made, it is assessed that it takes time to adjust with the changes but time goes on and the people feel comfortable with the change that took place in the organization. (Dumdum, Lowe ; Avolio, 2013).
The next theory that should be taken into consideration by the organization is Keith Thurley. In this there are five approaches to manage change. First is directive approach in which no discussion is taken and is compulsory at the time of serious condition. Second is bargained approach in which the employer and employees discuss about the change before applying. Third stage is hearts and minds in which the management seeks commitment and also shares the vision with the employees of the organization. Fourth stage is Analytical in which the problem is analyzed. The data is collected and final the outcome is implemented. The last approach is action based in which it starts with the problem and it considers trial and error to get the solution. The participation more and it is less analytical.
The salary attracts more when the candidates are assigned their activities. Nestle gives focus on the theories that are related to the employees. As it is seen that employees are the assets of the organization, so to develop in an effective manner, it is very important for the organization
to enhance the job satisfaction of the employees who are working in the organization. Also, to motivate the employees the organization offers a healthy lifestyle to the employees of the organization and also it is significant that the lifestyle should be satisfied so that the survival and well-being of the employees can take place (Braun, Peus, Weisweiler ; Frey, 2013).
Leaders and the managers
It is analyzed that the success of the organization depends on the manager and also on the leader. They are really different characters that play a great role to improve the effectiveness and success of the organization. The role of the manager is to examine that the task that is allocated to the employees and is completed in a proper way or not. They also give training to the employees so that the correct way can be given to complete the task while the leaders give focus on the team to believe in a common vision so that the targets can be easily achieved by the employees (Fareed, Hassan ; Hayat, 2016). The leader is considered as a person who gives direction to the people and helps the employees to enhance the trust in the work. It is understood that without managers the organization is nothing and on the other hand the leaders only participate when a change is introduced in the organization (Avolio ; Yammarino, 2013).
The manager of the organization has the responsibility to create a positive environment that motivate the workers while the leaders need to keep the negative attitude away from the organization that will influence the employees to lead in the better way. Nestle also consists of managers and leaders that direct the employees to work on the correct path. The manager gives the strategy that should be applied and the leader directs the subordinate to work on the strategy that is given by the manager of the organization. The organizational development is taken into consideration by the manager and also by the leader (Li, 2015). As it is assessed that the manager gives final decision to employ the candidate and the leader enhances the knowledge and skills of the employees so that they can easily conduct their operations in the business. In the company, it is understood that leaders have people who follow them whereas the managers have people who work with them. Under every leader, there are a group of people who operate their activities in the organization. So, the leader gives direction to the employees so that they can achieve the organizational target (Siegel, 2014).
Analysis and Findings
The theories that the organization considered to improve its operations has given success in the market. It is seen that the theories like on Lewin’s change management theory, reinforcement theory and Keith Thurley has enhanced the skills of the employees who are working in the organization. If the employees work in an effective manner, then the organization can easily attain the goals and objectives. Motivation is essential for the employees, to work in a proper way. It is not only essential for the organization but also important for the team (Shanafelt et al., 2015). In the appreciations of the leader of the Nestle gives authorization and also inspire the employees to give their best towards their job. It also increases the level of job satisfaction and reduces the turnover in an industry that has a great image for energizing the employees. It is evaluated that happy and stable employees not only give their best to satisfy the customers but also increases the sales and attract repeat business (Northouse, 2015).
The leader and manager of the organization give focus on the employee wellness and also assist to reduce the stress that gives benefits. It can be difficult at the time of economic slowdown when the workforce works harder and also at low wages. But the manager and leader of the organization give emphasis on maintaining peace and harmony in the organization so that the employee can conduct their activities with their capability. The main role of the Leaders and managers is to enhance the motivation level of the employees (Roueche, Baker & Rose, 2014).
In this report, it is concluded that the manager and leader play an important role in the organization. Without the manager and leader, it is not possible for an organization to attain the goals and objectives. Organizational development is also very vital for the business to survive in the market. By recruiting more employees, the organization has enhanced its operation in the market and also it has increased the productivity and profitability level of the organization.
Nestle also adopted the effective theories like Lewin’s change management theory, reinforcement theory, Keith Thurley and reinforcement theory that has increased the level of motivation of the employees who are working in the organization. Lewin change management theory is related with the change in the organization. The theories help the organization to adapt the change that will be implemented by the organization. It is seen if the employees of the organization are efficient enough then it can be easy for the organization to attain the target. Leaders and managers are two different personalities that assist the employees in carrying out the activities of the organization. It is analyzed that if effective leader or manager is not there, then it can result in difficulty for the employees to give their best towards the work. So, leader and manager both are essential for the organization to survive in the market. Nestle has developed its organization by taking into consideration different aspect that is beneficial for both the organization and for the employees. The organizational development that has taken place in the company has given a positive impact on the profitability of the organization.
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