– Formal communication is quite common within health and social care work. This type of language shows resect to others and shows your powerfulness, however formal language can sometimes come across as being ‘too posh’ or pretentious. This type of language is understood by a wide range of people, however some ‘speech communities’ may find it hard to understand so care workers usually adjust the way they speak in order for them to understand.
An example of formal language in a health and social care setting would be a social services desk, they may greet you with a ‘Good Morning, How may I help you?’ rather than ‘What you after then?’. It shows respect and makes the person they are speaking to feel more welcome.