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1.1 explain the importance of meeting an individual’s communication needs
It is very important to meet an individuals communication needs because if you don’t understand how to communicate efficiently with them it is harder for them to express their wants and needs.
1.2 explain how own role and practice can impact on communication with an individual who has specific communication needs
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1.3 analyse features of the environment that may help or hinder communication
Noise levels- If there is a lot of background noise this can hinder people whilst communicating if they’re hard of hearing it can be harder for them to hear you over the noise. If there’s a lot of noise in the background it also could be harder for them to concentrate on what you’re saying.
There could be physical barriers such as objects inbetween the individual and yourself
1.4 analyse reasons why an individual may use a form of communication that is not based on a formal language system
Some individuals may be unable to verbally communicate or may not have the capacity to learn things like sign language or Makaton, they may find it easier to use objects of reference. People who are deaf may also use sign language.
1.5 identify a range of communication methods and aids to support individuals to communicate
Some people like to use sign language or Makaton to help them to communicate, objects of reference help others as they can use visual prompts to express their wants/needs. There is a computer program called Widget which has symbols that can be printed, this is good as individuals can find the symbol they require to express needs/wants.
1.6 describe the potential effects on an individual of having unmet communication needs
Them being unable to say what they want/need. Individuals would probably feel anxious if they cannot put across what they are feeling. It wouldn’t benefit their wellbeing and it could make them feel shut off from the world and other people.
2.2 contribute to identifying the communication methods or aids that will best suit the individual
?The best way is trial and error, for example we have a member who works really well with symbols and seems to understand them really well and can easily use them to express her wants and needs.
However we have another member who we tried the symbols with and he didn’t appear to have a great understanding of how to use them, so we tried taking photos of things and printing them off and he appeared to understand how to use them.
2.3 explain how and when to access information and support about identifying and addressing specific communication needs
If I am struggling with how to communicate with a member I can recap on their care plan and see recommended ways or phrases to use when communicating. I can also speak to my team leader or my operations manager when the time is appropriate. I can also use the internet to help. I should do this whenever I have free time to do so.
3.2 Use agreed ways of communication to interact with the individual.

5.1 identify specialist services relating to communication technology and aids
Communication aids include:
Now and next boards, symbols, computer programs like Widget, electronic voice output devices, tables with pictures, specially adapted computers.

An individual would need to be referred to SALT (Speech and language therapy) and the therapist would meet the individual and work with support workers and the individuals GP to see which communication aid would best benefit them.

5.2 describe types of support that an individual may need in order to use communication technology and aids
The individual may need 1:1 time while they get used to using their communication aid as the individual may need to be taught how to use it.